Refund policy

Last updated: 2 November 2026

Full-price pieces can be exchanged within 7 days of delivery. We refund when something we sent is defective, damaged or not what you ordered, or when we have to cancel an order.

Full-price items

  • Accessories, ready-to-wear (A. Moosajee Sons, Bloom and Cavalier) and fabric can be exchanged within 7 days of receiving your order.
  • The item must be unused, in its original packaging, with all tags and labels intact.
  • Standard courier charges apply to exchanges.
  • Stitching orders are handled case by case. Call our customer care team and we'll talk you through it.

Sale, promotion and clearance items

Anything bought at a reduced price is final sale: no exchange and no refund. This covers accessories, ready-to-wear and fabric. Stitching orders placed during a promotion are still handled case by case.

Defective, damaged or incorrect items

  • If a full-price garment, stitched order or fabric arrives defective, damaged or different from what you ordered, contact us within 7 days with your Order ID and a short description of the problem. We'll exchange or refund it, whichever suits the situation.
  • If we send you the wrong fabric, or fabric that doesn't match your order, we'll exchange or refund it at no cost to you, whatever price you paid.
  • Accessories such as ties, cufflinks and socks can't be exchanged or refunded, even if defective. Please still contact us so we can look into it.
  • This applies to customers in Pakistan.

International orders

We can't currently accept returns or exchanges on international orders. If you receive a defective item, contact us and we'll do our best to find a solution.

How to start an exchange

  1. Email us your Order ID and the item you'd like to exchange.
  2. Once we confirm, send the item back to our warehouse within the agreed time.
  3. We'll dispatch your replacement once we've received and checked the returned item.

Refunds

When a refund is approved, we'll confirm with you how and when it will be paid.

Alterations

If a stitched order doesn't fit as expected, we'll alter it at no extra charge. Contact us with your order details and we'll arrange it.

Contact us

Email: customercare@amoosajeesons.com Phone and WhatsApp: +92 330 087 4948 Customer care hours: Monday to Saturday, 10am to 6pm