Orders & Delivery
Once your order is placed, you'll receive a confirmation email with your Order ID, a summary of what you've ordered, and your payment details. Our customer service team will also follow up with a confirmation call before your order is processed.
Once your order is placed, you'll receive a confirmation email with your Order ID, a summary of what you've ordered, and your payment details. Our customer service team will also follow up with a confirmation call before your order is processed.
Yes, as long as the order hasn't been processed yet. Get in touch with our customer care team and we'll combine your orders where possible.
Yes, as long as the order hasn't been processed yet. Get in touch with our customer care team and we'll combine your orders where possible.
Changes can be made within 24 hours of placing your order, provided it hasn't been processed. Contact us by email or phone with your Order ID and we'll do our best to accommodate your request.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
Changes can be made within 24 hours of placing your order, provided it hasn't been processed. Contact us by email or phone with your Order ID and we'll do our best to accommodate your request.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
Yes, we deliver worldwide. For international orders, any customs duties, taxes, or levies applicable in your country are the responsibility of the customer. AMS is not liable for charges imposed by local authorities at the point of import.
Yes, we deliver worldwide. For international orders, any customs duties, taxes, or levies applicable in your country are the responsibility of the customer. AMS is not liable for charges imposed by local authorities at the point of import.
At the moment, only items currently in stock can be purchased through our website. We don't currently offer pre-orders across our product lines — if that changes, we'll update this page.
At the moment, only items currently in stock can be purchased through our website. We don't currently offer pre-orders across our product lines — if that changes, we'll update this page.
Delivery is free on all orders within Pakistan, with no minimum order requirement. For international orders, shipping costs are calculated at checkout based on your location. Customs duties and taxes are not included and will be charged separately by local authorities.
Delivery is free on all orders within Pakistan, with no minimum order requirement. For international orders, shipping costs are calculated at checkout based on your location. Customs duties and taxes are not included and will be charged separately by local authorities.
No minimum order.
No minimum order.
Your confirmation email includes a shipment tracking ID. Use it to follow your delivery through the courier's tracking system. If you have any trouble locating your tracking details, contact our customer care team.
Your confirmation email includes a shipment tracking ID. Use it to follow your delivery through the courier's tracking system. If you have any trouble locating your tracking details, contact our customer care team.
Our team monitors the site continuously, but if you run into a technical issue, you can reach us directly during business hours:
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
We'll take your order manually and confirm the details with you directly.
Our team monitors the site continuously, but if you run into a technical issue, you can reach us directly during business hours:
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
We'll take your order manually and confirm the details with you directly.
Our website works on all current browsers — Chrome, Safari, Firefox, and others — and is fully responsive across desktop, tablet, and mobile.
Our website works on all current browsers — Chrome, Safari, Firefox, and others — and is fully responsive across desktop, tablet, and mobile.
Yes — all product photography is of the actual item. Colours may appear slightly different depending on your screen settings and resolution. If you're unsure about a colour or fabric, contact us before placing your order and we're happy to advise.
Yes — all product photography is of the actual item. Colours may appear slightly different depending on your screen settings and resolution. If you're unsure about a colour or fabric, contact us before placing your order and we're happy to advise.
In rare cases — such as a pricing error, stock unavailability, or a technical issue — we may need to cancel an order fully or partially. If this happens, you'll be notified promptly and any payment made will be refunded in full.
In rare cases — such as a pricing error, stock unavailability, or a technical issue — we may need to cancel an order fully or partially. If this happens, you'll be notified promptly and any payment made will be refunded in full.
If your stitched order doesn't fit as expected, we'll alter it at no additional charge. Contact our customer care team with your order details and we'll arrange it.
If your stitched order doesn't fit as expected, we'll alter it at no additional charge. Contact our customer care team with your order details and we'll arrange it.
Subscribe to our newsletter at checkout or through the website. You can unsubscribe at any time. We also post new arrivals and campaign updates on our social media channels.
Subscribe to our newsletter at checkout or through the website. You can unsubscribe at any time. We also post new arrivals and campaign updates on our social media channels.
Email or call us and our team will respond as promptly as possible.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
Email or call us and our team will respond as promptly as possible.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
Returns & Exchanges
Accessories, ready-to-wear garments (A. Moosajee Sons, Bloom, Cavalier), and fabric can all be exchanged within 7 days of receiving your order, as long as the item is unused, in its original packaging, and has all tags and labels intact. Standard courier charges apply.
Stitching orders are handled case by case — call our customer care team on +92 330 087 4949 and we'll walk you through it.
Accessories, ready-to-wear garments (A. Moosajee Sons, Bloom, Cavalier), and fabric can all be exchanged within 7 days of receiving your order, as long as the item is unused, in its original packaging, and has all tags and labels intact. Standard courier charges apply.
Stitching orders are handled case by case — call our customer care team on +92 330 087 4949 and we'll walk you through it.
Items bought at a reduced price are final sale — no exchange, no refund — across accessories, RTW garments, and fabric.
Stitching orders placed during a promotion are still handled case by case — call our customer care team on +92 330 087 4949 for details.
Items bought at a reduced price are final sale — no exchange, no refund — across accessories, RTW garments, and fabric.
Stitching orders placed during a promotion are still handled case by case — call our customer care team on +92 330 087 4949 for details.
Full-price fabric follows the same exchange terms as accessories and RTW garments — see Q1. Fabric bought on promotion, sale, or discount is final sale, like every other category. Either way, if the wrong fabric was dispatched or what you received doesn't match your order, that's on us — we'll exchange or refund it at no cost to you, regardless of price. Contact us with your Order ID and we'll sort it out.
Full-price fabric follows the same exchange terms as accessories and RTW garments — see Q1. Fabric bought on promotion, sale, or discount is final sale, like every other category. Either way, if the wrong fabric was dispatched or what you received doesn't match your order, that's on us — we'll exchange or refund it at no cost to you, regardless of price. Contact us with your Order ID and we'll sort it out.
If a full-price RTW garment, stitched order, or fabric arrives defective, damaged, or different from what you ordered, contact us within 7 days of receiving it with your Order ID and a description of the issue, and we'll exchange or refund it, whichever fits the situation.
Accessories are excluded from this — items like ties, cufflinks, and socks aren't eligible for exchange or refund even if received defective. Still reach out to customer care so we can look into it.
This applies to full-price orders and is currently available to Pakistan-based customers only.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
If a full-price RTW garment, stitched order, or fabric arrives defective, damaged, or different from what you ordered, contact us within 7 days of receiving it with your Order ID and a description of the issue, and we'll exchange or refund it, whichever fits the situation.
Accessories are excluded from this — items like ties, cufflinks, and socks aren't eligible for exchange or refund even if received defective. Still reach out to customer care so we can look into it.
This applies to full-price orders and is currently available to Pakistan-based customers only.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
We're not currently able to offer returns or exchanges on international orders. If you receive a defective item, contact us and we'll do our best to find a resolution.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
We're not currently able to offer returns or exchanges on international orders. If you receive a defective item, contact us and we'll do our best to find a resolution.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
Email us with your Order ID and details of the item you'd like to exchange. Once confirmed, return the item to our warehouse within the agreed timeframe. Your replacement will be dispatched once we receive and inspect the returned item. Standard courier charges apply.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com
Email us with your Order ID and details of the item you'd like to exchange. Once confirmed, return the item to our warehouse within the agreed timeframe. Your replacement will be dispatched once we receive and inspect the returned item. Standard courier charges apply.
Phone: +92 330 087 4949
Email: customercare@amoosajeesons.com